Villa Umah Kupu Kupu – Terms and Conditions

The following Terms and Conditions apply to all direct bookings for Villa Umah Kupu – Kupu.

Reservation

The management will email a reservation confirmation and request the deposit to be paid within 2 business days in order to hold the booking.

Payments

Payment made by cash or credit card. A 30% deposit is required to hold the booking and the balance is payable upon arrival. With payment of the deposit the customer agrees on the Terms and Conditions and the management guarantee the reservation.

All payments need to be received in full amount by bank transfer or by credit card via Paypal.  Any bank fees for bank transfers and 3% charge on credit card or online payment services is to be paid by the customer.

We accept payment only in USD (US Dollar) or IDR (Rupiah).

Credit card payments are charged in Indonesian Rupiah according to local regulations and then USD amounts are converted into Rupiah at the management’s book keeping rate.

USD payment terms: Dollars that issued after 2006 in good condition and Dollar in $100, not small changes.  We only accept Dollars with H & K series.

Cancellation policy and change in booking period

Deposit is non-refundable. However, on case by case basis the management will aim to assist the customer to deal with changes in circumstances and allow the use of the deposit at a later time, within a time limit. This depends on availability and the advance notice of the changes in circumstances.

The full balance according to booking confirmation is payable before check in. In case the customer has to change his travel plans and can’t stay the full booking period then a two months notice before arrival day is required to change the booking confirmation. Then a new booking confirmation will be issued and a different rate may apply.

Security Deposit

We would kindly advise you to prepare one night villa rental price in cash for security deposit. In case of any loss or damage. If nothing happen, the security deposit will be given back.

Minimum Stays, Check-in and Check- out Times, and Rental Rates

The minimum stay is generally 3 nights.

Check in time is from 2pm and check out time is before 12 noon.

Late check out can be booked at half the daily rate, subject to availability. Rental rates vary according to the season and are subject to change without notice; the customer is advised to check the applicable rates on our website before making a booking.

Insurance

The customer is advised to have a travel insurance, for the unlikely event of an illness, accident, loss of personal items and other travel contingencies during the travel or stay in Bali.

For loss of personal items most insurance policies require a police report that states there was a sign of a break in. Police report can only be obtained by having police come to the villa and meet the customer in person. The customer is advised to keep all personal items inside locked rooms when they are not in the villa and no valuable items should be left in the open areas of the villa.

Regulations

The customers need to be aware that they are required to comply with local laws and regulations. Copy of passport is required at check-in for police registration and only registered guests can stay in the villa and authorities impose high penalties. No drugs or any illegal activities are permitted on the premises. The guests need to show consideration regarding noise levels and to respect the privacy of other guests and neighbors. Any cost of dealing with police or other authorities is the responsibility of the customer.

Responsibility

The customer is responsible for any damage caused to the villa or its content during the stay, this includes damages caused by other people that the customer invites to the villa. A credit card authorization is required at check in.

Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during the stay in our villas. Delay in arrival for any reason or changes in travel schedules can’t be compensated. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. The management does not accept responsibility for any events that are not in control of the management, such as fire and severe weather.